Lessons Policy
Cancellations
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Cancellation of a lesson must be made AT LEAST 24 hours prior to the scheduled lesson time in order to receive a make-up lesson (for definition of a make-up lesson, please see below).
This includes leaving messages. -
No shows or failure to notify within 24 hours is considered a forfeited lesson.
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If you know of dates ahead of time where you/your child cannot make a lesson, please notify to reschedule.
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There are NO refunds on unused or cancelled/forfeited lessons.
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Should you choose to take a break, prepaid/unused lessons can be banked for you for a period of 2 months. Unused lessons after that time will be considered forfeited.
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Should you decide to stop taking lessons altogether, please give your teacher 2 lessons notice.
Rescheduling & Make Up Policy
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Any lesson cancelled at least 24 hours ahead of the scheduled lesson will receive a make-up lesson at a time convenient for student and instructor, but if a time cannot be agreed upon, the lessons is forfeited.
Please understand, weekly lesson times are set aside; by missing a lesson, it is a time that the instructor cannot fill with a new student. -
Typically, make-up lessons take place at an alternate time/day within the week. In some cases, the make-up lesson will be added after/before the original lesson time, enabling the student to have extended lesson.